Yusr means ease in Arabic. Customers, partners and colleagues should find it easy to trust us, so the rules we hold ourselves to are public. Approved 22 October 2026 by Azamat Seitbekov, Sole Director.
From section 3 of the Code. They apply in Almaty and Dubai alike, from the first day of work.
We value the opinion and contribution of every team member. Respectful and attentive treatment of colleagues, customers, and partners is mandatory, as we believe that success is achieved through cooperation and mutual understanding.
We build a culture of honest dialogue and the free exchange of opinions. We encourage constructive feedback and open discussion of difficult issues, guaranteeing that there will be no censure for reporting problems or mistakes.
We encourage a drive for new ideas, a willingness to change, and adaptability to market conditions. We seek new ways to solve problems and are not afraid to experiment.
We support the pursuit of professional growth and the continuous updating of knowledge. Acknowledging mistakes and analyzing lessons learned is a necessary stage of improvement.
We are focused on achieving set goals and take responsibility for our actions and their consequences. True success is possible only through compliance with ethical standards and results that bring long-term benefit to our customers and society.
A few rules that say the most about how we work. Each links to the full wording.
No bribe is offered, given or accepted, in any form. Cash gifts are never accepted.
Group companies, staff, their relatives and recovery contractors may never buy collateral seized from a customer.
Managers review sales results that look too good, because they may hide aggressive or intrusive selling.
Our scoring and AI models are checked for discrimination and hidden bias, and reviewed regularly.
The Group does not finance activities or projects that directly harm the environment, society or human rights.
Everyone can speak up and report problems or mistakes without fear of consequences for their career.
The complete text of the Code in both signed versions, approved on 22 October 2026.
Every report is kept confidential and reviewed promptly and impartially. Retaliation against anyone who reports in good faith is prohibited and carries liability.
Results, bond issues and company updates from Yusr Group. A few emails a year, no spam.
