You report
Use any channel below. You can stay anonymous. Describe what happened, when, where and who was involved, and attach anything that supports it.
Whistleblowing
Silence is the only wrong answer
If you see something that breaks the law or our Code, tell us. Employees, former employees, customers, partners and suppliers can all report, openly or anonymously. You do not need proof, only an honest concern.
What to report
When to speak up
The list is not complete. If something feels wrong and you are not sure, report it anyway.
Bribery and corruption
Offering, giving or accepting bribes, kickbacks or gifts above the limits set by the Code.
Fraud and theft
Falsified documents or reports, misuse of company money or assets, fake applications.
Conflicts of interest
Undisclosed personal interests in a deal, a supplier or a customer, including buying seized collateral.
Unfair treatment of customers
Pressure selling, misleading terms, or rude and intrusive debt collection.
Data and confidentiality
Leaks or misuse of customer or company data, or access to data without a business need.
Harassment and discrimination
Bullying, harassment, discrimination or retaliation at work.
How it works
What happens after you report
Every report gets the same treatment, whoever it is about.
We register it
The report is recorded and passed only to the people who must review it. Anyone named in the report is kept out of the review.
We look into it
The facts are checked promptly, impartially and professionally. We may ask you for more details through the same channel.
We act
If a violation is confirmed, we stop it and take disciplinary or legal action. Where we can, we tell you that the review is closed.
Your protection
Reporting will not cost you your job
Confidential. Your identity and your report are shared only with the people who review it.
No retaliation. Dismissal, demotion, pressure or any other punishment for a report made in good faith is prohibited and carries liability. Tell us at once if it happens.
Good faith is enough. If your concern turns out to be unfounded, you are still protected. Only reports that are knowingly false are a violation of the Code.
Customer complaints about a loan, a payment or our service go through the contact form, where they reach the right team faster.
Speak up
Seen something wrong? Tell us.
Every report is kept confidential and reviewed promptly and impartially. Retaliation against anyone who reports in good faith is prohibited and carries liability.
- EmployeesYour direct manager or the HR department.
- Kazakhstan, by email[email protected]
- Kazakhstan, anonymouslywhistleblow.jetfin.kz
- Customers and partnersWrite to us through the contact form.