Building a financial ecosystem for the growth of wellbeing and support of entrepreneurship
- Financial inclusion and support of entrepreneurship
- Responsible lending and client protection
- Digital ethics and data security
We build responsible financing into everyday life: paying for things, renting, growing a business. That only works if people trust us. Our approach to sustainability starts with the customer and extends to our people, our data, and the environment around us.
The Group’s sustainability mission is to foster the economic prosperity of entrepreneurship through the provision of responsible and technology-driven financial solutions, and to develop an inclusive mobility ecosystem that improves the quality of life of all our customers.
We provide equal access to capital and transport so that our customers can realize their potential effectively. The assets they acquire become a reliable foundation for growing their wellbeing, supporting sustainable development for society, employees, and the environment.
You can read more about each goal, sub-goal and focus area, as well as specific KPIs, in our Sustainability Policy (PDF; Russian version).
We identify 9 priority and additional goals to which the Group makes the most significant contribution through its core business processes and social initiatives:

The Group contributes to the growth of wellbeing by providing access to capital and financial instruments to those underserved by traditional banking services.

The Group invests in developing the professional competencies of its team and improves the financial literacy of customers and the public through digital educational services.

The Group ensures equal career opportunities and fair pay, striving for balanced representation of women in leadership positions.

The Group supports job creation and economic growth by providing entrepreneurs with resources to develop their businesses, and ensures decent working conditions, fair pay, and opportunities for the continuous professional development of its employees.

The Group expands the access of small and medium-sized businesses to high-quality and convenient financial products and services using advanced technologies.

The Group creates an inclusive environment by removing barriers to financing for various social and ethnic groups across all regions of operation.

The Group implements a carbon footprint assessment system and increases the transparency of climate data, striving to minimize its environmental impact.

The Group builds a transparent governance system based on client protection, algorithmic ethics, and zero tolerance for corruption.

The Group actively engages with international investors and government institutions to exchange experiences and adopt best ESG practices.
Below are the principles we follow and what they mean in practice.
The Group strives to create long-term value for its customers by adhering to the principle of prudence in lending and taking measures to prevent their excessive debt burden. We implement support mechanisms aimed at preserving the financial resilience of borrowers, maintaining a balance between economic success and social responsibility. Long-term customer trust is our priority asset and the foundation of sustainable business growth.
The Group is committed to conducting and promoting fair, open, and honest business practices, including ethical marketing and sales standards. We give top priority to information security, protection of customers’ personal data, anti-corruption, and prevention of financial crime. Our operations are based on the principle of zero tolerance for any form of corruption, transparency of financial flows, and the use of ethical, discrimination-free algorithms in decision-making.
The Group guarantees fair and equal treatment of all employees and customers, excluding any form of discrimination on the grounds of gender, age, nationality, race, religion, or other characteristics. We consistently develop an environment of diversity, equity, and inclusion, ensuring the protection of human rights at all stages of our operations. The Group strives to create equal opportunities for the professional growth of talent and to expand access to financial services for various groups of the population and businesses, promoting their social integration and wellbeing.
The Group is aware of its impact on the environment and strives to minimize it consistently. We integrate the principles of environmental responsibility into our business processes, promoting the rational use of resources, and supporting the transition to more sustainable mobility models in our regions of operation.
The Group strictly complies with the legislation of the countries of operation and follows recognized international standards in risk management and information disclosure. We build a management system based on the principles of accountability, independence of decision-making, and transparency towards stakeholders. Our goal is to ensure sustainable operations and the investment attractiveness of the Group through the adoption of best corporate governance practices and strict adherence to internal compliance procedures.
Our ESG reports, the Sustainability Policy and the signed Code of Ethics. All files are PDF.
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